Privacy Policy & Terms of Service
1. Introduction
Welcome to our gaming platform (“Website”, “Service”, “we”, “our”, or “us”). This document explains how we collect, use, protect, and manage user information, as well as the rules and conditions governing the use of our services. By accessing or using this website, creating an account, or purchasing any digital product, you agree to comply with and be legally bound by this Privacy Policy and Terms of Service.
2. Information We Collect
When users register and use our services, we may collect the following information:
Account Information
- Name
- Email address
- Profile photo
- Country of residence
Payment Information
During payment processing, we may collect:
- PayPal account email
- PayPal account name
3. Purpose of Data Collection
User information is collected and used solely for legitimate operational purposes, including:
- Creating and managing user accounts
- Delivering purchased digital products
- Payment verification and fraud prevention
- Customer support services
- Security monitoring and platform protection
- Improving platform functionality and user experience
4. Data Protection and Security
We implement appropriate technical and organizational security measures to protect user data against unauthorized access, alteration, disclosure, or destruction. User data is stored using secure systems and encryption-based protection methods where applicable. While we strive to maintain a highly secure environment, no online service can guarantee absolute security.
5. Account Management and Deletion Policy
For security and fraud prevention reasons, users are not provided with direct self-service account deletion functionality. If a user wishes to delete their account, they must contact us through the official support system and submit a request explaining the reason for deletion. Each request will be reviewed before appropriate action is taken. We reserve the right to retain certain information where required for legal, security, fraud prevention, or financial record-keeping purposes.
6. Digital Products and Refund Policy
All products sold on this platform are digital goods. Our goal is to provide a reliable and trustworthy service when purchasing game keys from our website.
Eligible Refund Situations
- If you purchase a game and complete the required verification process, but the game key is not delivered to you, a full refund will be issued.
- The verification process normally takes up to 2 days to complete.
- If the game key provided to you is invalid, unusable, or not working, a refund will be granted after verification and confirmation.
Refund Conditions
- Customers must provide a valid and reasonable explanation when requesting a refund.
- Customer cooperation is required during the verification process.
- Refund requests may be rejected in cases involving fraud, misuse, abuse, or unfair usage.
Refund Processing
- Approved refunds will be sent back using the original payment method used during purchase.
- Refund processing time may vary depending on the payment provider.
7. Account Monitoring and Security Enforcement
To maintain platform integrity, we actively monitor accounts for suspicious or abnormal activity. If unusual behavior, fraud indicators, or security risks are detected, the account may be temporarily placed on hold. During this period, account activities may be restricted or suspended. The account may be restored once the user provides sufficient evidence verifying legitimate ownership and activity.
8. User Responsibilities
Users agree to:
- Provide accurate and truthful information
- Maintain the confidentiality of their login credentials
- Use the platform only for lawful purposes
- Protect payment confirmations and transaction evidence
9. Prohibited Activities
The following activities are strictly prohibited:
- Unauthorized game reselling or redistribution
- Creation of fake or duplicate accounts
- Affiliate system abuse
- Sharing or selling accounts
- Harassment, abusive behavior, or threats toward staff or users
- Attempting to exploit system vulnerabilities
- Circumventing platform security measures
10. Account Ownership and Transfer
User accounts are personal and non-transferable. Accounts may not be sold, shared, rented, or transferred to another individual under any circumstances. Ownership of an account remains subject to compliance with these Terms.
11. Affiliate Program Policy
Users participating in affiliate programs must operate honestly and fairly. Creating fake accounts, manipulating referrals, or abusing promotional systems may result in: - Account suspension - Removal of affiliate privileges - Cancellation of earned discounts or rewards
12. Communication and Support
All official issues, disputes, or service requests must be submitted exclusively through the platform’s official contact or support system. Requests made through unofficial channels may not be recognized or processed.
14. Service Availability
We reserve the right to modify, suspend, or discontinue any part of the service at any time without prior notice. We are not responsible for losses caused by downtime, technical failures, or third-party service interruptions.
15. Limitation of Liability
The platform provides digital products and services on an “as-is” basis. We are not liable for: - User device compatibility issues - Third-party platform restrictions (including game platforms) - User misuse of purchased products - External service provider failures
16. Policy Updates
We may update this Privacy Policy and Terms of Service periodically. Continued use of the website after updates constitutes acceptance of the revised terms.
17. Acceptance of Terms
By creating an account, accessing the website, or purchasing any product, users acknowledge that they have read, understood, and agreed to this Privacy Policy and Terms of Service.